Repair Cell Phones

Part 1 : introduction to cell phone repair : brief history and current

 

Part 2: startup basics:

 

 

bullet Chapter 1: Calculating startup costs                     
bullet Chapter 2: Should you start your own retail store  
bullet Chapter 3: Location-location-location
bullet Chapter 4: Legal and accounting issues 
bullet Chapter 5: Forms for everyday transactions
bullet Chapter 6: Store design   
bullet Chapter 7: Handyman techniques in building your fixtures   
bullet Chapter 8: PC’s: introduction to serial ports and control panel, applications used in everyday transactions.
bullet Chapter 9:Tools &  where to buy them( less than 10 vendors, all tested, some with discounts)
bullet Chapter 10: Parts & where to buy them( less than 15 vendors, all tested, some with discounts)
bullet Chapter 11: Type of payments u should not accept   
bullet Chapter 12: Inventory nightmare
bullet Chapter 13: Security and monitoring systems

 

Part 3: Sales  and Marketing

Marketing your products

 

bullet Chapter1: Basic marketing steps you must know
bullet Chapter 2: Should you build a web site
bullet Chapter 3: Using ebay, craiglist, backpage and other tools to market your services
bullet Chapter 4: Marketing for local carriers 
bullet Chapter 5: Printed materials? Yellow pages?    Do they really works 
bullet Chapter 6: Licensing and permits, what license you need to get    
bullet Chapter 7: Marketing to other retailers and repair shops 
bullet Chapter 8: Pricing, how to price your services and products. Is there any fixed price list?

 Sales

 

bullet Chapter1: Never been in sales? Do not panic, we make it all simple and easy to learn!
bullet Chapter 2:  How to spot a potential customer 
bullet Chapter 3: Tracking your sales       
bullet Chapter 4: How to win the trust and business of your customer base   
bullet Chapter 5: Learn the right rebuttals to most common customer complaints and resistance:

 

1.    “I can get it online for less than that?”

2.    “Your competitor sells it for less what you offer!”

3.    “I will file an insurance claim.”

4.    “I will think about it…”

5.    “I can get the part and install it myself?”

6.    “I have to talk to my husband (wife) about it…”

7.    “I do not have the money now.”

 

 

bullet Chapter 6: Still not buying anything: leave a good feedback   
bullet Chapter 7: Offering discounts and coupons  

 

 Part 4: how to diagnose and get the final sales

 

  • Step 1: Offer a free diagnostic

  • Step 2: When to test the device in front of the customer (and avoiding embarrassing mishaps)

  • Step 3: When not to Test the device in front of the customer

  • Step 4: Customer approves the sale, have them fill out a form

  • Step 5: If part is in stock

  • Step 6: If part is not in stock

  • Step 7: Do not rush yourself, give yourself an ample frame of time.

  • Step 8: Managing your repairs : multitasking or prioritizing?

  • Step 9: Never work for free

  • Step 10: Customer picks up his phone, have pride in your job

  • Step 11: After sale, have customer leave a good feedback

  • Step 12: Warranty issues, handling irate customers

 Part 5: more boring stuff, Network Theory- quick and easy repairs.

 

  • Chapter 1: what is GSM, CDMA, IDEN

  • Chapter 2: what is ESN, MEID, SIM, IMEI

  • Chapter 3: disassembly and assembly for bar phone, flip, slide, swivel, PDA, digitizer and touch screen phones

  • Chapter 4: in some repairs, backup data before you start disassembling

  • Chapter 5: liquid damage treatment

  • Chapter 6: data transfer and software restore, do not buy expensive software and machines

Part 6: SOLDERING, SOLDERING, SOLDERING

 

Introduction: master soldering, and master repairing any electric board (cell phone-computer-laptop-playstation -WII, …etc, even medical equipment)

 

¨      Chapter 1: BASICS OF SOLDERING

 

       Advantages of Soldering

       What is doldering & de-soldering? Lead free or not?

       Hand soldering vs. machine soldering

       Electric tools used in soldering: Soldering machines, Hot-Air machines,

       Pre-heaters, Infrared machines, Rework stations...etc 

       Soldering tips & soldering irons

       Hand tools & accessories used in soldering: magnifier, tweezers, Fume

       Extractor , sponges.etc

       Chemicals used in soldering: flux, lead, solder wire, flux remover, tin

 

¨      Chapter 2:APPLICATION OF SOLDERING IN CELL PHONE REPAIR

  

·      Types of circuit boards: PCB solder types and cell phone generations

       Which electronic components are found in a cell phone PCB, diode,

       transceiver, transistor, integrated circuit, 2 point solder joints or 3 joints

       multi points?

       Underfill & under film

  

¨     Chapter 3:Practical basic soldering trainings

·      Basic and intermediate applications for training ( Pics & Videos): do not skip this Chapter till you master some basics.

      What to do if you cannot find parts at any supplier. Mastering the money saving and time saving art of using cheap and easy to obtain recycled or damaged phone, and make use of the working components for cheap, fast and easy repairs!

Chapter 4:Ok, ok, I need to make money, show me how  to change charging ports, and other connections (all with videos, pics and detailed text)

 

·        Soldering charging ports

·        Soldering power buttons

·        Soldering flex cables

·        Soldering SIM card trays

·        Memory modules

·        Camera modules

·        Battery sockets

·        LCD Connector modules

 

 Part 7: LIQUID DAMAGE

 

      There is never a guarantee on liquid damaged phones. Be sure to clarify

        with the customer that liquid repairs are not warranted

        Types of liquid damage: Toilet, fresh, salt, food

        Tools used in treatment

        Chemicals used in treatment

 

  Part 8 : software, unlocking, flashing (complete chapter will be released Spring 2011), but brief introduction will be included)

 

  • Chapter 1: What is Unlocking, user lock, SPC, MSL, FSC, OTKSL, Flashing?

  • Chapter 2: When to use these Terms

  • Chapter 3: GSM unlocking: using codes or boxes. Are there free unlocking methods for those manufacturers?

·        Nokia

·        Motorola

·        LG

·        Blackberry

·        Pantech

·        iPhone 2G,3G,4G,

·        Samsung

·        HTC

·        Sony Ericsson

 

  • Chapter 4: GSM Flashing

  • Chapter 5: customer walks in: I forgot my user code, can you retrieve it

  • Chapter 6: using software to remove user lock, SPC

  • Chapter 7: what is prl

  • Chapter 7: what is ESN/MEID

  • Chapter 8: brief introduction to some CDMA software 

 

 Part 9 : Power Supply & Multimeter (released spring 2011)

 

    Using power supply in troubleshooting: power up –Network-

    charging..etc( all models discussed, not only Nokia)

  Part 10 : Last Chapter

      Connecting to CPR School staff and other student on the phone and on forums. Ask and answer questions on tech support, problem queries, parts and vendors, partnerships/corporations. Share your experiences and secrets for better business, and share with us your experience with our product and how it has changed your life. We are always happy to stay connected and support our students long after graduation!

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